Decoding Sentry's LEDs

Power LED

State	Animation	Color	What to do
Sleep	Off	Off	Plug the device into PoE or the supplied USB-C adapter and cable.
Booting	Flashing	Green	—
Booting on battery power	Flashing	Orange	Plug the device into PoE or the supplied USB-C adapter and cable.
Booting with bad power source	Flashing	Orange	Use only PoE or the supplied USB-C adapter and cable.
Booted	Solid	Green	—
Firmware updating	Gradient	Rainbow	Do not disconnect the device until the update is complete.
Bad power source	Solid	Red	Use only PoE or the supplied USB-C adapter and cable.
On battery power	Solid	Orange	Plug the device into PoE or the supplied USB-C adapter and cable.
Powering off	Breathing	Red	Plug the device into PoE or the supplied USB-C adapter and cable.

Network LED

State	Animation	Color	What to do
Not connected	Flashing	Red	Connect the device via Ethernet, or by supplying the device with valid Wi-Fi information in the app.
Network evaluating	Breathing	White	—
No Internet connection	Flashing	Orange	Verify that Sentry has been supplied with a connection that can reach http://a1jqpj62bdqgo4-ats.iot.us-east-2.amazonaws.com/ and 8.8.8.8.
Fallback connection (missing credentials)	Flashing	Blue	Contact support.
Activated connection	Solid	Green	—

Error LED

State	Animation	Color	What to do
Evaluating QR code	Breathing	White	—
Bad QR code format	Solid	Orange	Contact support.
Device activation failed for lack of connection	Flashing	Orange	Verify that Sentry has been supplied with a connection that can reach http://a1jqpj62bdqgo4-ats.iot.us-east-2.amazonaws.com/ and 8.8.8.8.
Connected to network but not cloud	Flashing	Red	Verify that Sentry has been supplied with a connection that can reach http://a1jqpj62bdqgo4-ats.iot.us-east-2.amazonaws.com/ and 8.8.8.8.
Device is already activated	Solid	Blue (for 5 seconds)	If you'd like to migrate Sentry to a new Location within the same organizational account, you must first Uninstall the device: navigate to the old Location, open the settings for that Location, choose Connected devices, find the device you wish to uninstall, and click Uninstall. If you'd like to migrate Sentry to a new organizational account, contact support to unlock the device.
Cloud service error	Solid	Red	Contact support.
Denied by cloud service	Solid	Yellow	Contact support.